28 Jan 2026

28 Jan 2026

28 Jan 2026

Privacy Policy

SimonAI Privacy Policy

Last Updated: January 2025

1. Introduction

SimonAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our food ordering service.

2. Information We Collect

Information You Provide:

  • Name

  • Phone number

  • Email address

  • Hotel and room number

  • Delivery address

  • Dietary restrictions and food allergies

  • Food preferences and favorites

  • Payment information (processed securely via Stripe)

Information Collected Automatically:

  • Order history

  • SMS conversation history

  • Device information and browser type

  • IP address

  • Usage data and interactions with our Service

3. How We Use Your Information

We use your information to:

  • Process and fulfill your food orders

  • Send order confirmations and status updates via SMS

  • Personalize your ordering experience and remember your preferences

  • Provide customer support

  • Improve our Service and develop new features

  • Communicate with you about promotions (with your consent)

  • Comply with legal obligations

4. SMS Communications

When you use our SMS ordering service, we store your conversation history to:

  • Provide personalized recommendations

  • Remember your preferences and past orders

  • Enable quick reordering

  • Improve our AI assistant

You can opt out of SMS messages at any time by replying STOP.

5. How We Share Your Information

We share your information only as necessary:

Service Providers:

  • Stripe (payment processing)

  • Twilio (SMS messaging)

  • Restaurants (to fulfill your orders)

  • Cloud hosting providers

Legal Requirements:

  • When required by law

  • To protect our rights or safety

  • To prevent fraud

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as you use our Service and for a reasonable period afterward to:

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your data at any time by contacting support@meetsimon.ai.

7. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Secure payment processing via Stripe (PCI compliant)

  • Access controls and authentication

  • Regular security assessments

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information

  • Opt out of marketing communications

  • Request data portability

To exercise these rights, contact support@meetsimon.ai.

9. Cookies and Tracking

Our web platform uses cookies to:

  • Keep you logged in

  • Remember your preferences

  • Analyze usage patterns

You can control cookies through your browser settings.

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., restaurant pages). We are not responsible for their privacy practices.

11. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children.

12. California Residents

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.

13. International Users

If you are accessing our Service from outside the United States, your information may be transferred to and processed in the United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or email.

15. Contact Us

Questions about this Privacy Policy?

Email: support@meetsimon.ai

By using SimonAI, you acknowledge that you have read and understood this Privacy Policy.